Shipping is complimentary on orders over $50 USD only within the USA. We do not ship internationally.
Unfortunately, aqueous. and aqsscottsdale.com only ship to destinations within the United States and cannot be held liable for shipments redirected to an alternate destination by the customer. Due to varying laws concerning the sale of skincare products in other countries, Biologique Recherche products are not permitted to be shipped outside the United States by any US retailer. Upon request, we can refer you to an authorized Biologique Recherche dealer in your country. aqsscottsdale.com and its owner reserve the right to suspend any user account attempting to circumvent this policy.
Orders placed before 3:00 p.m. CST Monday - Friday will be processed and shipped the same day, excluding religious and federal holidays. Orders placed after 3:00 p.m. CST or on weekends will be processed the following business day.
In stock items are shipped complimentary via UPS or USPS Priority Mail on orders over $50 USD. Stock availability, post office closures, inclement weather, and peak seasonal times may cause slight delays in your shipment. Multiple orders with the same delivery address may be combined for shipping. By ordering from aqsscottsdale.com, you acknowledge and accept that your package will be shipped via your selected option at checkout (due to price differences in shipping methods, we are unable to change your selected shipping option once an order has been placed).
Please note - we cannot guarantee specific delivery dates, once we hand over a package to the carrier it is out of our control.
WE DO NOT SHIP TO HOTELS, MOTELS, CASINOS, AND ANY INSECURE SHIPPING ADDRESSES. PLEASE ENSURE YOUR ADDRESS IS CORRECT WHEN ENTERING AT CHECKOUT.
Biologique Recherche Orders
At this time, we do not retail Biologique Recherche products with the "Add to Cart" option. At aqueous., we emphasize the importance of a consultation with one of our skin specialists to ensure a bespoke skincare regimen tailored to your needs and skin instant. However, if you have had previous correspondence or would like to purchase products from aqueous., please fill out our Patient Intake form or email us at email@example.com so we can further assist you. Biologique Recherche orders are conducted through Shopify by invoice. You will receive a shipping confirmation in your email with a tracking number after you have paid your invoice. All policies apply to Biologique Recherche orders and purchases.
Any samples we include with your order are complimentary with purchase and are subject to availability. We make no guarantee that you will receive a specific type or quantity of samples with your order. While we make every effort to accommodate specific requests, we may not always have the requested sample available and/or it may not exist. In order to maintain authenticity and protect our customers, we do not “make” or “re-package” our own samples. All complimentary samples are provided in original manufacturer packaging with appropriate product labels (as required by the Food and Drug Administration: Fair Packaging and Labeling Act) and have been hand-picked to complement your purchase and/or skin type. Please note that there are no samples available for serums or body products. If you would like to try a serum, we recommend purchasing the small size.
Invoice & Order Tracking
All orders are shipped with an order confirmation and tracking number. You will receive email notifications with information about your shipment after it has been packed and assigned a tracking number from the carrier.
In an effort to reduce waste, we DO NOT include a paper invoice in your shipment. Your invoice will be delivered to your email as an order confirmation.
You may check the link provided in your email for further tracking information to determine where your package is and when it is expected to arrive. We offer ROUTE shipping insurance and encourage you to add it on to your order for a small fee to protect your products and ensure shipping protection. If you are unable to be available for delivery of a package requiring signature confirmation, you may be able to pick it up at your carrier’s local office within a certain number of days before it is returned to us as “unclaimed”. Unfortunately, we can not refund our shipping costs for returned packages - the cost of shipping (original and return) will be deducted from any refund or credit you may receive. For more questions about the status of your order, please email firstname.lastname@example.org.
Please check the tracking estimated delivery times to confirm someone is able to receive your package. If no one will be available on the day your package is expected to arrive, you may be able to request a hold on the package and pick it up in person at your local USPS, UPS or FedEx Office. Once a package has been marked as “delivered” by the carrier, we are no longer responsible for the package. We can not provide replacement or refund for packages that have gone missing after delivery confirmation.
You will receive an email confirming delivery of your package. If you have received a delivery confirmation email and you have not received your package, you should contact your local USPS or UPS with your tracking number or attempt to speak directly with your delivery person. Occasionally, packages may be incorrectly scanned by the carrier and are typically delivered within a day or two. Please note that USPS cannot initiate a search for a missing package until 7 days after the ship date. If your package has been lost, stolen, or misplaced once delivery has been confirmed, it is the responsibility of the customer to track or file a claim with the carrier. We will provide any information needed in the event you need to file a claim. Please see the following link to file a missing package claim (USPS):
Although we triple check our packages to ensure timely and accurate shipment, mistakes happen. If you have received a package that you believe is missing an item, please contact us within three (3) business days upon receiving the package, determined by the delivery date associated with your tracking number.
Currently, we offer complimentary UPS & USPS Priority Mail (typically 2-3 day) shipping on orders over $50 USD. Please provide a valid mailing address, shipments returned to us for non-deliverable addresses, non-acceptance, or failure to provide signature will be refunded upon return (minus our shipping costs). Alternate shipping methods may be available to you at checkout for a nominal cost.
Due to health and hygiene considerations, all orders and purchases are FINAL SALE. All opened and used items cannot be returned or exchanged. Items missing their original seal cannot be returned. If you have a particular allergy or sensitivity you are concerned about, please let us know.
Please note - we are unable to offer exchanges or store credit for products due to skin irritations. Stop use of product immediately and seek professional medical attention to provide credible advice. aqueous. is not responsible for the misuse or incorrect application of products sold on this website. We try our best to provide sound guidance on the correct usage of the product, but there is no way to verify, unless by professional medical testing, what combination of products or topical sensitives could cause a negative skin reaction.
aqueous. will allow exchanges for something you hadn’t intended to purchase. An item may be returned for exchange or store credit by the original purchaser within 5 calendar days from the date it was delivered. Shipping costs are not refunded, and customers are responsible for the cost of return shipping.
Please notify email@example.com to process an unopened exchange.
To start an exchange or store credit, you can contact us at firstname.lastname@example.org. Items sent back to us without first requesting an exchange or store credit will not be accepted.
You can always contact us for any return question at email@example.com.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Damages, issues, and losses are dealt with on a case-by-case basis. Please save your original shipment box and contact us within 48 hours of delivery.
At this time, aqueous. does not offer refunds or exchanges for returned items. You may be eligible for store credit, provided the item is unused, unopened, unbroken seal, and in the same condition that you received it.
consultations + pop-up facials
Do you charge for consultations?
Yes - consultation fees are as followed:
Skincare Consultations - $150 USD deposit, which includes a $100 credit going towards your product purchase. The credit must be used within 30 days of issuance. This includes check ins + detailed skincare protocol. New Patient Consultations are 45 minutes. Follow up consultations are 15 minutes.
Fragrance Consultations - $150 USD deposit, 100% going towards your fragrance purchase. The credit must be used within 30 days of issuance. Appointment time : ~30 minutes.
You can book a #FluidEvolution Consultation, which incorporates skin + scent analysis during your appointment time. The ultimate aqueous. experience! This is a longer consultation, at 60 minutes. $200 USD deposit, with $150 going towards your skincare + fragrance purchase. The credit must be used within 30 days of issuance.
International Consultations are available at aqueous., but will not have credits put towards product purchase. This covers one year of care under our providers.
the cancellation policy
We get it, life happens! If you need to cancel or reschedule your virtual consultation appointment, please contact us via email 48 hours before your appointment time. We will do our best to accommodate you.
If you cancel or reschedule under 48 hours, we reserve the right to reduce your gift card by 50% after completing your appointment. If you do not show up for your appointment, you forfeit your non-refundable deposit + gift card (US ONLY).
FOR POP-UP FACIALS:
Due to the nature of a pop-up facial, the paid in full deposit reserves your appointment for your facial and is non-refundable. If you do not pay in full, you appointment is not secure. We are happy to move appointment times, if the schedule allows. Booking an appointment is a commitment to honoring the cancellation policy.
Please arrive 10 minutes to your appointment time to ensure an on time start. Showing up late to your appointment will result in a modified treatment regardless of the service time booked. If for some reason you cannot make it to your appointment, please notify us immediately. Based on the case, you may send someone in your place should you be unable to make your appointment.
FOR ALL SERVICES:
Please ensure you are on time for your appointment to get the maximum out of it! If you are late to your appointment, the provider will be present only for the scheduled end time.
All prices and policies for services are subject to change.
The Skin Consultation with any of our providers is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on this website.
If you think you may have a medical emergency, call your doctor or 911 immediately. Our Aestheticians do not recommend or endorse any specific tests, physicians, products, procedures, opinions, or other information that may be mentioned on this website. Reliance on any information provided by Bisma Rais, aqueous. employees, and others appearing on this website at the invitation of Bisma Rais, or other visitors to this website is solely at your own risk.
Results with consultation guidance may vary. Consult your healthcare professional before beginning any skincare regimen and please refer to your healthcare professional with any medical related questions that may arise while working with our Skincare Savants and any products available at our facility.
We are overseen by a Physician as this is a medical spa.
How can I order Biologique Recherche with you? Can I add some products to my order?
Our company focuses on building an epic relationship with you and your skin. We want to limit product disappointments, a reason why we emphasize a conversation and/or consultation prior to purchasing Biologique Recherche. We are honored to be part of your skin team! To purchase Biologique Recherche, please send us an email at firstname.lastname@example.org OR send a direct message via Instagram to @aqs.scottsdale or @thedailyskinformative and we will be happy to assist you!
With any order, you can add Biologique Recherche products by writing us a sweet note in our comments box during check out OR send us an email at email@example.com. The remaining invoice total will be sent to your email for completion.
Can you use retinol and P50 together?
Short answer: NO. For VERY selected skins, P50 and retinol (retin-a, tret, adapalene, etc.) can be successfully used. This requires a skin consultation and proper diagnoses. Honestly speaking, there is no need to overdo the exfoliation. With either form, you get an appropriate level of exfoliation but in different ways.
Can Masque Vivant be used 10 days in a row?
Unless otherwise noted by your Aesthetician, we recommend not overdoing your masking routine. Simplicity is key. Allow your skin to take in what you feed it with rest days!
Can you use other product lines with Biologique Recherche?
Yes, you can! The key is what products you are using that strays from the line, ensuring it plays well with the brand’s philosophy. The best results do come from using primarily Biologique Recherche with 2-3 products that stray from the brand.
How do you use a milky cleanser?
Wash your hands with soap and water before cleansing. With dry hands, put about 2-3 pumps of cleanser in your hands and massage your face and neck for a solid 1-2 minutes to ensure a thorough cleanse. Rinse with tepid to cool water. Follow with your prescribed protocol.
Does Biologique Recherche use fragrance in their products?
NO! Everything in the brand is pure ingredients with no fragrance, parabens, mineral oils, silicones, and all the froo froo we don’t like. We believe added parfum should be limited to your perfumes and candles. ;)
Why are your Deviant prices different from their website?
Due to import & shipping fees, products from overseas entering into the US market typically see an increase in price to cover those costs. This includes Deviant Skincare. All Deviant products ship complimentary express shipping with tracking, getting to you faster and securely! 🏼
Do you offer discounts?
At this time, we only do special promotions during the holidays & our birthday! Keep an eye out on our Instagram for updates and promotions.
Please note: Most of our brands do NOT allow for any discounts. These brands include, but are not limited to: Biologique Recherche + Amoln Candles. Other brands we carry request limited discounting out of respect to their craft.
the KHUSHBAR | خوشبر
What does Khushbar mean? How do you pronounce it?
This is a combination of Bisma’s two spoken languages, her two cultures, coming into one. Khush means happy in Urdu, but is also the beginning of the word that means scent/fragrance - KHUSHboo. Bar is very literally derived from the English version of a bar. In Urdu, it means over and over. Combined, it can be “the happy scent bar” or “happiness repeated”. This is where our scent identity comes alive, where we discover and play. Together, they bring forth something powerful. Your sense of self.
Pronounced exactly how it is spelled, khush-bar. NOT kush-bar; KHush-bar.
How can I extend my perfume’s longevity?
Our favorite way is to apply Biokiss or a scent free balm on your pulse point and spray your perfume on top. This includes your wrists, sides of the neck, chest, and even legs if you desire. We also love to mist our clothes to ensure we get coverage of the scent all over.
I blind bought my perfume and now I hate it? Can I return it?
Unfortunately, due to the nature of our products and vendor policies, all items at aqueous. are FINAL SALE. We encourage you to purchase a perfume sample before committing to a full size bottle of perfume to ensure your connection with fragrance.
What does niche perfumery mean?
Niche perfumes are brands that only specialize in perfumes and fragrances.
What is a sillage?
How far the fragrance projects around you :)
What is a “cold throw”?
When the candle is unlit, how far it projects in the space it’s in.
How can I care for my candles?
Trim the wick before each burn to cut off the “mushroom” that forms after burning. The initial burn is the most important burn. To ensure an even wax melt and prevent tunneling, burn the candle for up to 3 hours or until the wax is evenly melted. Burn candles in an area away from flammable items and where there are occupants. Please never leave a lit candle unattended. Always diffuse a lit candle with a candle lid or covering instead of blowing it out.
I want to save my candle vase. How can I remove the excess wax?
There are two methods of cleaning your beautiful candle souvenir -
Place your candle in the freezer for 3-4 hours. The wax will harden and separate from the bottom, making it easy to remove and clean. This works best for glass vessels.For concrete vessels or stubborn wax, place the candle on a heat proof surface. Pour boiling water into the vessel, leaving about an inch of space from the top. Melted wax will rise to the top. Any stubborn wax bits left can be removed with a spoon or butter knife. Let the water cool and wax reharden at the top before straining the wax. DO NOT pour liquid wax down your drain. Clean with soap and water if needed to remove any smut build up!